NCMGMA Job Posting #4073

Position Title: Senior Operations Manager I
Organization: Charlotte Eye Ear Nose & Throat Associates
Location: Charlotte, NC

Job Description:

Due to continued growth across our practices, Charlotte Eye Ear Nose & Throat Associates is operationally realigning and has the following management opportunities available immediately:

Senior Operations Manager I – Matthews/Monroe
Senior Operations Manager I – Pineville/Blakeney
Senior Operations Manager I – Uptown/Belmont/Steele Creek

Primary Objective:

The Senior Operations Manager I directs clinic operations and manages clinic staff to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience.

Essential Functions:

Management:

Manage daily operations & patient throughput for 1-3 clinics with 50,000 to 100,000 encounters per year &/or 9 to 14 providers to ensure the effective, efficient delivery of high-quality patient care
Direct strategic growth initiatives to increase market share in collaboration with Executive Leadership
Develop recruitment and engagement strategies to attract and retain high performing employees
Manage clinic staff, including:

Developing & disseminating schedules
Managing time & attendance in the HRIS system, as well as analyzing reports to ensure adherence to company policies and staffing optimization
Performance management, to include coaching and corrective action as needed
Identifying individual growth and development opportunities to positively impact employee engagement & performance

Direct patient and staff safety, including regular rounding to identify opportunities for enhancement of safety protocols and develop an action plan to address them.
Analyze schedule utilization to enhance patient access and provider growth
Analyze & delegate applicable dashboards, reports, messages, & work queues in the EHR system to optimize clinic operations
Manage administrative & clinical inventory, including

Decrementing and receiving the inventory using the approved Purchasing workflow/process as provided by the Purchasing Department
Maintaining direct knowledge of the clinical supplies and medications in the corresponding location(s)
Partnering with providers and staff for successful and timely ordering
Establishing the workflow, training staff, and holding staff accountable to ensure timely supply submission and receipt
Collaborating with the Purchasing Department to streamline ordering processes to include setting Par levels, identifying where supplies are stored, and where and how they are delivered
Stocking central supply and assigning the appropriate clinical staff to ensure rooms are appropriately stocked to the room specific PAR daily
Working with providers and the Purchasing Department on special projects as identified by Senior Leadership (such as establishing standards for supply ordering by specialty)

Order administrative & clinical (medical & pharmacological) supplies through the CEENTA delineated Purchasing System as defined by the Purchasing Department and ultimately the Finance Department
Manage facility & equipment maintenance & repairs in collaboration with CEENTA leaders and staff using defined workflows
Manage facility & equipment maintenance, renovation, & repairs
Manage the operational aspects of new provider on & offboarding
Partner with clinical and community leaders to develop schedules for technical and clinical educational program students
Maintain vendor relationships
Develop community relationships in collaboration with the Marketing Department
Assist with daily clinic functions as needed

Skills and Abilities:

Must have strong business acumen and proven competency in strategic management of a medical practice
Must be able to manage and foster a team environment
Must have a willingness to accept change, new processes, and methods for continuous improvement to ensure quality and efficient operations
Proficient in Microsoft Office applications (Outlook, Word, Excel)
Proficient in Electronic Medical Record systems
Ability to communicate effectively & professionally (written and verbal)

Core Competencies:

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Building Patient Loyalty - Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
Developing Others - Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
Facilitating Change - Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict.
Delegation - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.

Education:

High school diploma or equivalent required. Bachelor’s degree preferred. MHA/MBA strongly preferred.

Experience:

Seven or more years of applicable experience are required.

Salary/Benefits:

Full benefits package offered along with a competitive base salary and incentive plan.

How to Apply:

Email your resume to [email protected].