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NCMGMA Job Posting #4161

Position Title: Practice Manager
Practice: QualDerm
Location: Wilmington, NC

Practice Description:

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients. As we say, “you’re either taking care of our patient or taking care of those caring for our patient.”

Essential Duties and Responsibilities:

The Practice Manager is responsible for their assigned site(s), overseeing the operational effectiveness of the practice in a manner that maximizes the patient experience, staff collaboration and effectiveness, and net revenues. By maintaining patient care schedules and flows that prioritize patient access, the Practice Manager will ensure smooth and efficient patient workflows that optimize provider utilization, while providing cost-effective and quality care to the patients we serve. The Practice Manager is responsible for fostering a team-based and positive culture and morale transformation, leading through change management. An experienced, passionate, strategic, critical-thinking, and committed leader with a "can do" attitude is required for this position.

The Practice Manager will be responsible for implementation of best practices, standardization across all sites, and for compliance with all federal and state regulations and codes.

Daily Operations:

  • Using metrics (data-driven decision support), responsible for fiscal health of site(s), including daily practice operations, staff schedule, patient schedule, touchless-check-in and revenue cycle process, and overall occupational health and safety of staff/patients.
  • Support clinicians by maintaining and preparing work schedules and EMR templates - previous experience with Nextech and/or EMA is a plus.
  • Implement and update practice procedures to explain and champion organizational policies and procedures.

Physical Space, Equipment, and Supplies:

  • Ensure medical equipment and supplies are in stock (including vaccine inventory on a monthly basis) and facilitate maintenance of all medical equipment.

HR/Legal/HIPAA Compliance:

  • Ensure compliance with governmental regulations and industry requirements.
  • Ensure patient confidentiality at all times.

Patient Care, Satisfaction, and Education:

  • Establish patient flow procedures and monitor for overall efficiency.
  • Review and address patient concerns/patient satisfaction data.
  • Marketing of the site(s) for recruitment strategies for new patients.

Supervision:

  • Supervise staff at site(s), clinical and administrative team members.
  • Bi-weekly payroll using payroll system.
  • Promote and build teamwork at site, focusing on Net Promotor Scores of 80% or better.

Strategic Planning:

  • Responsible for practice growth, adapting to changing needs and priorities, ensuring that site(s) remain viable/fiscally healthy.
  • Submit for approval then adhere to budget, submitting monthly variance analyses and course correcting when necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Requirements:

Education and/or Experience:

  • We are looking for a team-oriented professional with at least three years of management experience overseeing a medical practice(s), preferably dermatology.
  • Master's/Bachelor's degree in business or health administration preferred. Will consider equivalent work experience.
  • Exhibits strong and effective abilities in communication, teamwork, negotiation, conflict management, decision-making, and problem-solving skills.
  • Proven leadership abilities working with a multi-disciplinary team and team building.
  • Has compassion, empathy and a passion for excellent customer service and caring for families.

Language Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.

Certificates, Licenses, Registrations:

  • None required.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand, walk, sit and type.
  • The employee must occasionally lift and/or move up to 15 pounds.
  • Specific vision abilities required by this job include close vision.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Benefits of Joining QualDerm Partners:

  • Competitive pay, medical, dental, and vision.
  • 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested.
  • Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays.
  • Company paid life insurance and additional coverage available.
  • Short-term and long-term disability, accident and critical illness, and identity theft protection plans.
  • Employee Assistance Program (EAP).
  • Employee Discounts.
  • Employee Referral Bonus Program.

How to Apply:

Please email resumes to Director of Operations at a[email protected].