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NCMGMA Job Posting #4166

Position Title: Practice Manager
Practice: Aesthetic Solutions
Location: Chapel Hill, NC

Position Description:

Our Practice Manager works directly with the Practice Administrator to oversee day-to-day activities of the practice. The Practice Manager is a member of the leadership team of the practice, working with both the Billing Manager and Practice Administrator. The Practice managers reports to the Practice Administrator.

Operational Activities:

  • Ensures a fully maximized, efficient patient schedule.
  • Maintains strong focus on improving operational efficiency.
  • Ensures the entire team has adequate training to provide outstanding care to patients.
  • Ensures staff compliance with HIPPA, OSHA, etc.
  • Performs periodic chart reviews, monitors operations for compliance with protocols and policies. Reports deviations to practice administrator.
  • Performs studies/surveys to assess clinic flow and makes recommendations to practice administrator to improve practice efficiency.
  • Works collaboratively with the practice administrator to ensure capital equipment is functioning properly – including but not limited to device maintenance and warranty management.
  • Facilitates yearly resident rotation schedule for Duke and UNC students.

Personnel Management:

  • Monitors and manages staffing levels to ensure the practice runs smoothly and efficiently. Works collaboratively with practice administrator to ensure a fully staffed team.
  • Assists in the prescreening, interviewing and onboarding process for new employees.
  • Develops and supports a healthy team environment among departments.
  • Develops and maintains systems to provide continuing education and certification for clinical providers.
  • Assists staff in resolving escalated patient complaints.
  • Maintains employee files and ensures compliance with federal and state human resource regulations.
  • Reviews timesheets for all employees in Gusto, fixes errors as needed, and approves bi-weekly timesheets and payroll registers. Ensures proper deductions and pay rates.
  • Approves/Denies PTO requests in accordance with office PTO policies.
  • Manages staff aesthetic allowances via NexSpa.
  • Regulatory and Compliance:
  • Ensures compliance with regulations, guidelines, and standards of care set forth by state and federal agencies, licensing and accrediting boards; and professional societies governing the licensure, accreditation, and operation of medical practices and providers.
  • Assures compliance with OSHA and state labor law applicable to medical practices.

Other Activities:

  • Coordinates with Billing Manager and Physicians for expenses related to professional activities, including arrangements for national leadership roles, professional meetings, teaching and consulting activities, CME, and travel.
  • Distributes monthly inventory sheets to team leaders.
  • Performs all other duties required to develop, manage, and maintain a successful medical aesthetic practice.

Requirements:

Education and Experience:

  • Minimum 2 years experience in private practice office management; medical aesthetics experience preferred.
  • Bachelor’s or Master’s degree in business or health care administration, or equivalent at discretion of the Practice Administrator.
  • Human resource certification or leadership training preferred.
  • Proven experience in personnel management and administration of payroll systems.
  • In-depth knowledge of compliance, personnel law, workplace safety, and other regulatory issues pertaining to a medical practice.
  • Comprehensive knowledge of daily medical practice operations.

Required Proficiencies:

  • Ability to perform all administrative tasks in practice to allow effective supervision of admin team, and serve as back-up as needed.
  • Excellent customer service skills, and effective communication style with a high level of emotional maturity.
  • Ability to lead high-performing teams and motivate an organization toward a common goal.
  • Above-average judgment, integrity, discretion and trustworthiness.
  • Ability to effectively sustain multiple, simultaneous tasks while attentive to detail and accuracy.
  • Aptitude in anticipating critical issues and offering solutions to practice owner and staff.
  • Professional appearance and demeanor.

Salary/Benefits:

$62,500 - $75,000

How to Apply:

Please respond to [email protected].