2023 Fall Conference

General Information
Speakers & Handouts
Conference Agenda
ACMPE Worksheet
Program Book
Participant List
Photo Album

Schedule of Events

 Wednesday, September 13th    
 10:00 AM - 2:00 PM  NCMGMA Leadership Council Planning Meeting Nottingham
 1:00 PM - 6:30 PM  Attendee & Exhibitor Registration Open Grandville Foyer A
2:00 PM - 4:00 PM  Pre-Conference Session Whitehall 2 CEUs
Separate Registration Required!
Pivoting Operations to the New Normal: Patient Collections in 2023 and Beyond
Elizabeth Woodcock, DrPh, MBA, FACMPE, CPC
The government declared the end of the Public Health Emergency on May 11, officially concluding the pandemic. However, the leaders of savvy medical practices - and those that serve them - recognize that this is only the beginning of a new era in revenue cycle management. Consumerism gained a firm hold during the pandemic, fundamentally shifting the way we must approach collections. Join revenue cycle expert Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, for this insightful webinar to learn about this inflection point - and how to respond.
  • Determine external trends that are impact collections.
  • Recognize opportunities to effectively respond to maintain and improve collections.
  • Identify action steps to implement new or revised collection protocols for the new era of consumerism.
3:30 PM - 5:00 PM  Opening Session Grandville A/D  1.5 CEUs
Listserv Live

NCMGMA is bringing our #1 member benefit, our listserv, to life during our Wednesday Opening Session. Don’t miss this lively discussion of hot topics for practice administrators and managers to partake in. Topics are taken from the listserv and from member suggestions and that’s what NCMGMA is all about – sharing ideas with one another and hearing how others are working through similar practice issues as our own. Join us for this interactive discussion and take the opportunity to meet new healthcare friends!

4:45 PM  Exhibitor Meeting (in Exhibit Hall) Grandville B/C 
5:00 PM - 6:30 PM  Welcome Reception with Exhibitors Grandville B/C 
Sponsored by Spectrum Reach
6:30 PM - 9:00 PM  Fall Conference Reception Location TBD
Sponsored by Curi
 Thursday, September 14th    
7:00 AM - 4:00 PM  Registration Open Grandville Foyer A
7:30 AM - 8:30 AM  Breakfast Together: Attendees and Exhibitors Grandville A/D 
Sponsored by Bernard Robinson & Company, LLP, CLA (CliftonLarsonAllen LLP), Fund Direct Advisors, Healthy Blue NC, NC-PAL, OneDigital, and ONLINE Information Services, Inc.
8:00 AM - 9:30 AM  Welcome & General Session Grandville A/D  1.0 CEUs

The 5 Languages of Appreciation in the Workplace
Gary Chapman, Ph.D. 
Research indicates that people are far more likely to reach their potential when they feel appreciated by those with whom they work. Seventy percent of employees say they feel little appreciation at work. This session will address the common approach to expressing appreciation, and why it is often ineffective. The 5 Languages of Appreciation will help equip you to personalize your efforts at expressing appreciation to those in your workplace.

9:30 AM - 10:15 AM  Refreshment Break with Exhibitors Grandville B/C
Sponsored by Apex Technology, Auxo Medical, Community Care of North Carolina, Fogg Media, NCHA, Nuance Communications, Sentinel, TowneBank, TriMed EHR, United Healthcare of North Carolina Inc.
10:15 AM - 11:15 AM  General Session Grandville A/D  1.0 CEUs

Patient Access: How to Erect a Successful
'Air Traffic Control Center' for your Practice
Elizabeth Woodcock, DrPh, MBA, FACMPE, CPC
Have you optimized patient access for your medical practice? In this session, Elizabeth Woodcock, author of the Patient Access Challenge, shares best practice tools and strategies to improve scheduling and no-show management. Invest 60 minutes in this solutions-rich session, and you'll walk away with new ideas to enhance patient access for your practice.

  • Outline steps to meet the new challenges of managing patient flow for retail-minded patients.
  • Reduce appointment no-shows and convert cancellations to reduce unfilled slots.
  • Recognize key operations benchmarks to enhance performance improvement. opportunities.
  • Determine the critical importance of balancing your practice’s capacity with patient access.
11:15 AM - 11:30 PM  Community Service Project Speaker 
11:30 AM - 1:00 PM  Community Service Project Grandville Prefunction
Sponsored by Medicus IT
11:30 AM - 1:00 PM  Networking Lunch with Exhibitors Grandville B/C
Sponsored by AmeriHealth Caritas North Carolina, Rockingham Revenue Services, LLC, Southern First Bank, Strategic Solutions, and Truist Bank
1:00 PM - 2:00 PM  General Session Grandville A/D  1.0 CEUs 
Re-Imagining Strategy: Establishing a Foundation for Excellence in Healthcare 
Joe Quitoni, Unify|Align
Reset your ecosystem to unleash the full potential of leaders and caregivers, resulting in an optimal people and patient experience. Whether an independent physician group, multi-hospital system, or somewhere in between, employers must be proactive in building a purposeful culture than enhances the business as well as the people and patient experience. This thought-provoking keynote provides the insights and implementable best practices that are needed to create and sustain a culture that creates a competitive advantage. Physicians, Executives, Administrators and Leaders ready to re-imagine the experience will walk away with actionable ideas that will inspire, motivate and activate change. Session topics include:
  • Foundation of a Winning Culture
    Culture is more than words on paper. Understand the elements that are necessary to create a purposeful culture that turns insights into action.
  • People Processes that Work
    Take the guesswork out of selection, on-boarding, performance development and on-going engagement. Explore ways to infuse culture into processes that drive engagement.
  • Activating a Culture that Lasts
    Change is often approached with resistance. Learn the different cycles of the change management process and how to lead through change with success.
2:00 PM - 2:45 PM  NCMGMA Annual Business Meeting Grandville A/D  .75 CEUs 
2:45 PM - 3:15 PM  Refreshment Break with Exhibitors Grandville B/C
3:15 PM - 4:15 PM  General Session Grandville A/D  1.0 CEUs 
Re-Imagining Strategy: Turning Patient Interactions into Elevated Experiences 
Joe Quitoni, Unify|Align

Applying a radically human approach to the patient experience is critical for success in a modernized and complex world. Whether an independent physician group, multi-hospital system, or somewhere in between, organizations that are maniacally focused on experience efforts are thriving, resulting in optimized patient engagement and advocacy. This thought-provoking session provides the insights and implementable best practices that build trust and influence patient’s perception of care. Healthcare professionals will walk away with actionable ideas designed to transform the way they engage and drive a differentiated patient experience. Session topics include:

  • The Experience Fundamentals
    An experience is more than an interaction. Discover the elements that are necessary to turn satisfaction into engagement.
  • Activating a Strategy that Works
    Consistence is key for sustainable success. Learn a simple strategy that can be integrated into an existing business model to drive an elevated experience.
  • The Power of Human Connection
    Auto-pilot service doesn’t work. Explore the power of Experience Psychology and how to connect in ways that create lasting relationships. 
4:15 PM - 4:45 PM Exhibitor Recognition & Prizes Grandville A/D 
4:45 PM - 6:00 PM  Chapter Roundtable Discussion Provencial 
Sponsored by MagMutual
6:00 PM - 6:45 PM  Networking Reception Grandville Lawn
Sponsored by All’s Well Healthcare Staffing, ComTech, First Citizens Bank, HandCraft Services, and the North Carolina Medical Society
6:45 PM - 8:30 PM  Dinner & Awards Grandville Ballroom
Practice of the Year Award
Presented by First Citizens Bank
 Friday, September 15th    
8:30 AM - 9:30 AM  ACMPE Breakfast & Presentation Beaumont  1.0 CEUs
ACMPE Certification and Fellowship: Make This the Year!
Michelle Wallace, FACMPE
For more than 60 years, the American College of Medical Practice Executives (ACMPE) has been elevating exceptional medical practice managers to the role of Certified Medical Practice Executive (CMPE). Fellowship (FACMPE) is developed for healthcare professionals and medical practice executives aiming to demonstrate expert knowledge of the principles of medical group management. According to an MGMA Data Dive, certified members report earning more than their non-certified counterparts. This session will help you to learn more about the pathways to each.
8:00 AM - 9:30 AM  Breakfast Grandville A/D 
9:30 AM - 10:30 AM 

General Session Grandville A/D  1.0 CEUs
The AI Advantage: Reshaping Healthcare Practices for a New Era
Prosper Beyond 2023 Summer Interns: 
Cayden Jacobsen, Rich Puranik, and Paige Roberts
Artificial intelligence is rapidly evolving and has the potential to be a leading tool in many industries, especially healthcare. You might find yourself wondering… What can AI be used for? What AI applications are out there? How can AI help my practice? In this session we will answer all of those questions and many more, as well as provide you with resources so that you can easily equip your practice with AI.


  • Educate healthcare administrators about the fundamental concepts, possibilities, and realities of AI.
  • Address common concerns and misconceptions about AI.
  • Illustrate specific uses where AI can revolutionize healthcare.
  • Provide practical guidance on how healthcare practices can start integrating AI into their systems.
  • Engage in a constructive dialogue about the future of AI in healthcare, inspiring administrators to be proactive about exploring these new technologies.
10:30AM - 12:00 PM  General Session Grandville A/D  1.5 CEUs
Risk and Reward: Protecting your Practice from the Risks of Today and Tomorrow
Curi Advisory: Tracey Cumberland, Steve DeBiasi, Steve Hendrick, and Donna Nicholson
Sponsored by Curi
Medical practice leaders are confronted with a number of business and clinical risks every day - and the areas to monitor seem to be escalating with new regulations, patient expectations, and the evolution of the healthcare industry overall. From financial and operational risk, to clinical and reputational risk, join the Curi Advisory team for this panel discussion to explore opportunities to help prepare, protect, and optimize your practice today and well into the future.
12:00 PM Closing Remarks and Bingo Card Giveaway Grandville A/D
General Information
Speakers & Handouts
Conference Agenda
ACMPE Worksheet
Program Book
Participant List
Photo Album